SERVICE

SERVICE

Service

Junsheng Service Commitment

Our company always focus on customers, strive to improve product quality and service levels, with zero product defects and zero customer complaints as the goal, and solemnly make the following commitments:

Service Phone:+86-17328152305

Pre-sales service

(1) according to the needs of users, to help customers choose the right products, the correct specifications, models

(2) warmly receive customer visits, quickly deal with the user's calls, letters, faxes and inquiries.

Service in Sale

(1) Organize production in strict accordance with the technical requirements of the contract and relevant national standards, ensure quality and quantity, and deliver on time at the agreed place.

(2) If the user selection is wrong, the order quantity is insufficient or special circumstances require advance supply, our company will give priority to the production and do its best to meet the user's requirements.

After-sales service

(1) Our company implements a 24-hour all-weather service system, that is, after receiving the notice of user service demand, our marketing service personnel will reply within 24 hours to solve the worries of customers.

(2) We shall be responsible for the quality problems such as damage and shortage of products before delivery.

(3) Quality problems that exist or occur during the quality assurance period, confirmed by both parties, are indeed our responsibility, we are responsible for free defect processing or exchange, return, and promise to serve in place within 7 days under normal circumstances, in case of emergency, service in place within 3 days, reasonable costs borne by us.

(4) After both parties confirm that the quality problems caused by the user's responsibility, we will also actively assist in solving them to meet the user's requirements.

(5) If users need to provide technical guidance during installation and use, we will promptly send professional and technical personnel to provide free services to meet user requirements.

(6) Our company establishes user files, and regularly contacts users in writing and by telephone, solicits users' opinions and suggestions, makes statistics and analysis on users' suggestions and quality problems, constantly improves the company's management, further improves product quality and service quality, pursues perfection and meets the needs of users.